FAQ – The House Of Karji

Frequently Asked Questions

Here are some answers to popular questions about our brand and products.

How can I receive a refund if i paid by credit card?

If you have paid through electronic means (credit or debit card), the paid amount will be refunded to your card. the amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.

Can I return my item after 15 days?

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our customer service team +971501439081 or through the returns page to file a complaint. complaints are handled on case by case basis. however, all acceptable returns as per consumer protection laws will honor the outlined duration.

How long does it take the courier to collect the returned items?

Typically, courier representative will contact you within 3-5 days from the day you requested a return. however, it might sometimes take up to two weeks for a courier to collect the item.

Can I schedule time with the courier to return an item?

At the moment, you will not be able to contact the courier company directly. however, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

I have changed my mind; can i return what i have bought?

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. if you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

You can’t return clearance items clearly marked as non-returnable and displaying a no-return policy.
Only the items with ‘retail packaging’ never opened (sealed/closed box) and still with its original seal can be returned.

When are ‘returns’ not possible?

There are a few certain scenarios where it is difficult for us to support returns:

Return request is made outside the specified time frame, of 15 days from delivery.
Product is used, damaged, or is not in the same condition as you received it.
Any consumable item which has been used.
Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

I received a wrong item, how can i return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. once we receive the returned item, we will process the refund along with free 15 day returns.

I received a defective/damaged item, can i get a refund?

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

I paid through cash on delivery, how will i receive a refund for my item?

If you have paid through cash on delivery (cod), the money would be refunded to the bank account you provide to our executives while processing the return or you can contact +971 501439081 for additional options.

What does it mean by ‘retail packaging’ never opened (sealed & closed box)?

A brand-new, unused, unopened, undamaged item in its original packaging . packaging should be the same as when it was delivered to you.

Can I return an item through my courier company or personally drop it anywhere?

At the moment, the item can be returned to us only though one of our assigned courier services.

Shipping & Delivery Returns & Refunds Warranty & Repair Payments & Safety

Shipping & Delivery

How long will it take to get my package?

The timeframe for receiving your products can vary based on several factors, including the type of product ordered, the shipping method selected, and your geographical location. Generally, once an order is placed and processed, standard shipping may take anywhere from 3 to 7 business days for domestic deliveries.

Expedited shipping options are often available for those who require faster service and can reduce delivery times to 1 to 3 business days. For international orders, please note that delivery could take longer due to customs clearance processes and varying transit times depending on the destination country.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Do you ship internationally?

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What shipping methods are available?

How do I place an order?

Returns & Refunds

Do you offer refunds?

Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.

How much can I get refunded?

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund. In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

How can I cancel or change my order?

Who should I to contact if I have any queries?

Warranty & Repair

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Who should I to contact if I have any queries?

How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Payments & Safety

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

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